Find answers to your questions about the shop, merchandise, payment methods & more!

What are digital products?

Digital products are products that can be downloaded directly after purchase, without having to be shipped from our warehouse to a destination address. Digital products are virtual, meaning that they can’t be physically touched. The product can only be used by electronic devices as computers, smartphones etc.

Examples of digital products:

  • Releases in various formats, like MP3 or WAV
  • Artwork / Images

What formats will be available?

Next Level offers downloads in both MP3 & WAV formats. Downloads are only available as full release, we do not offer separate tracks on our website.

Each vinyl release bought from our webshop comes with a free direct download of the vinyl’s digital version in either MP3 or WAV formats.
Also every vinyl release includes a Bandcamp download code so you can choose other formats as well!

For separate track purchases (and digital pre-orders) we’d like to refer you to our Bandcamp profile.

How can I download my purchases?

Purchased releases will become available for downloading as soon as the payment is confirmed by our payment processor ‘Mollie Payments’. You will receive an email that contains direct links to the downloads or head back to your account page where the files will be available under the tab ‘Downloads’.

Is there a download limit?

Yes, there is…

All purchased digital products are limited to 3 attempts per file. After using all 3 attempts the download access will be revoked automatically. There is no expiry date on these downloads!

In need of a 4th download attempt or do you encounter problems while downloading? Feel free to contact us on shop@nextleveldubstep.com

The product I wanted to order went out of stock. Can I still get it?

It is possible that items are no longer available at some moment from releasing them. However, this doesn’t mean they’ll never become available again (except for some limited editions).

When a product is out of stock a button saying “Email me” appears on the product page. Make sure to click it to sign up for the waiting list. We keep track of all subscriptions regarding each item, but as soon as we notice there’s enough interest we’ll do our very best to get the item back in stock!

Is every release available on vinyl?

Even though we only released a couple tracks at the moment this doesn’t mean every Next Level release is available on wax. Pressing vinyl is a very expensive process, so we have to be selective about what we want to put out on a vinyl 12 inch.

Can I leave backorders on sold out vinyl releases?

Yes, you can! When a product is out of stock a button saying “Email me” appears on the product page. Make sure to click it to sign up for the waiting list. We keep track of all subscriptions regarding each item, but as soon as we notice there’s enough interest we’ll do our very best to get the item back in stock!

Once an item is back in stock you’ll be notified directly via e-mail so you’ll be the first to know.

 

Can I pre-order new releases?

For highly anticipated items  such as albums, EP’s or merchandise we’ll set up a special pre-order campaign. This’ll give you the opportunity to secure a copy before the official release date so you’re sure you won’t be left empty handed. Once the release date nears we’ll send over your copy so you’ll be one of the first people to enjoy it.

Submitting a pre-order in the Next Level shop is only possible with physical items such as; Vinyl, CD, merchandise, clothing or special/limited bundles.  Digital items will be made available around 00:00 on the day of release.

At this time digital products can only be pre-ordered via the Next Level Bandcamp page.

What payment options are available?

At this time we support the following payment options.

  • Bancontact
  • Bank Transfer
  • Belfius Direct Net
  • Credit Card
  • iDeal
  • KBC/CBC Payment Button
  • Paypal
  • SOFORT Banking

All payment options are being handled by our payment processor Mollie Payments in The Netherlands. Once Mollie has received & processed your payment the order status will be changed from ‘pending payment’ to ‘processing’. This status update includes sending out the first order  confirmation message to the customer involved.

What is the main currency of the shop?

The Next Level shop’s main currency is Euro. All rates shown site-wide and all submitted orders are charged and processed in this currency. Your banking and/or credit card company will be able to automatically convert your own currency during the transfer process.

If you’d like to pay with a different currency we recommend to select bank transfer upon checkout and make the transfer through transferwise.com. This service provides quick & safe transfers and usually with less transfer charges than regular banks calculate for each transaction.

Why did I not receive an order confirmation?

This depends on the payment method with your order. Most options provide ‘instant payments’ to our account, meaning that as soon as the payment is confirmed your order will be given the ‘processing’ status. This order status includes an email notification to you and will only be send out once the payment successfully arrived.

For bank transfer payments this could take up to 14 days due to the processing time involved with international banking. Haven’t received a notification from us 14 days after submitting your order? Then please contact us a.s.a.p. via shop@nextleveldubstep.com.

There is a possibility that emails arrive in your spam folder. Make sure to have a look inside in case you didn’t receive any messages!!

Is it possible to pay by Bank Transfer?

Yes, we accept Bank Transfer payments with our payment processor Mollie. Please note that Bank transfer is currently the only payment method that comes with possible (long) processing times, especially for international transactions. These processing times are usually 3-5 business days, but in some cases they could take a lot longer.

If this payment method is selected upon checkout the Next Level shop will reserve all items in your order for exactly 14 days from the moment of submitting your order. The transfer must be made to the account details provided by Mollie Payments and please make sure to include the reference number as shown so the payment can be linked to your order. If all goes well the transfer arrives in time and after successful processing by Mollie you will receive a payment confirmation.

If no payment has arrived within the 14 day limit our payment processor Mollie will automatically change the order status to canceled. All product reservations will be removed causing the items to become back available for ordering again in our webshop.

In case a payment was made and not processed in time the order will still remain canceled, this is due to the removed product reservations. If you haven’t received a payment confirmation after 14 days of submitting the order please make sure to contact us on shop@nextleveldubstep.com so we can check for a solution.

Is it safe to pay on nextleveldubstep.com?

All payments made for orders in the Next Level webshop are handled by payment processor Mollie. This company has a great reputation and takes very good care of your data. Because Mollie is an external company we do not have to store any banking or credit card details on our own web servers. So we won’t!

Do I have to pay tax with my orders?

All orders on physical items with billing address / destination inside the European Union will be charged with the Dutch 21% VAT rate. Orders on digital products with billing addresses inside the EU will be charged with local tax rates due to the EU VAT Compliance. This rate will be determined with geolocating and registration of the customer’s IP address.

Upon checkout it’s possible to enter a valid EU VAT number of your company as registered with your billing address. The number entry will be validated together with the address details before calculated taxes will be removed from the final total to be paid for your order.

What shipping options are available?

Europe & Worldwide

Shipping is mainly provided by the countries local postal companies. We are able to provide very affordable Worldwide deliveries including tracking.

Inside The Netherlands

Inside NL it will be possible to select mailbox delivery with tracking info for some of our products, such as cd’s. Small products that fit in a mailbox will automatically show a lower rate for shipping. The system will automatically decide if the order can be shipped with cheaper mailbox services or if it requires a normal parcel delivery service.

Will packages get a tracking number?

All orders shipped out with courier UPS include tracking options. We’ve decided to stop offering shipping without tracking due to the huge amount of lost packages, we at Next Level believe it’s better for everyone around the world to pay a little more for premium delivery service instead of feeling disappointed that the order didn’t arrive.

Only exceptionally small / low weight items such as the sticker pack will be sent without tracking and only if nothing else is included in the order. The system will provide reduced rates upon checkout if applied.

Tracking numbers will be included in the ‘Order Complete’ notification or they’ll arrive in a separate shipping notification shortly after. If you haven’t received a tracking number within 48 hours since the ‘Order Complete’ message please make sure to contact us on shop@nextleveldubstep.com.

Can I collect my order to save on shipping?

Yes, it is possible to select the pick-up option during checkout of your order. Collecting is possible at the Triple Vision Record Distribution warehouse in Rotterdam.

The pick-up option will only show up for addresses inside the province South-Holland. Are you not from around but you do want to collect your order? Please contact shop@nextleveldubstep.com so we can check for a solution.

Do you ship to country's outside Europe?

Yes, we can ship orders to anywhere in the world. But, for deliveries outside the European Union (this includes Switzerland & Norway as well) it is important to realize that the delivery can be charged with import duties & taxes by your local customs authority.

The rules for charging import costs vary (a lot) per country in the world. For example US citizens can import duty free up to a value of $800, Canadian citizens will already have to pay import duties for a 10 euro value CD. It’s important to be aware of possible additional charges that could come with the delivery of your order.Please note that Next Level and Triple Vision can not be held responsible for additional charges if applied on your shipment. All packages dispatched from our warehouse to a destination outside Europe are marked with ‘import duties & taxes to be paid by the receiver’.

For more info about regulations per country and exact rules for importing goods to your address can be found with the Global Advisor from UPS. The default origin country will always be The Netherlands for orders placed with Next Level.

More info about shipping

For more information about shipping we would like you to redirect to our shipping policy in our info section of the website.

Can I return my ordered items?

Yes, ordered items can be returned within 14 days from the moment of delivery / collection at local pick-up locations. Please note that orders outside NL can only be refunded with the totals paid for the goods. Shipping costs as paid with this order can not be refunded.

Returns have to be requested before sending the package, a return address with instructions will be provided with the approval of your request. More information about returns can be found in our returns section of the website info.

I received a damaged item, can I return it?

Damaged arrivals have to be reported within 48 hours from the moment of delivery / collection. Always make sure to keep original packaging materials available, the package must remain packed (or re-packed) as delivered in order to file a claim with our shipping insurance services.

Reports can be made by contacting us on shop@nextleveldubstep.com

Can I return anything I've ordered?

No. Some products can not be returned and/or refunded to the consumer once they have been purchased. The following items can’t be returned to Next Level Dubstep:

  • Returned items that do not meet the return conditions.
  • Used and/or washed products.
  • Damaged arrivals that haven’t been reported (in time).
  • Music (both digital as vinyl/cd formats, unless faulty).
  • Event Tickets.

For more info about returns please read our returns section on our info page.

Haven’t found a suitable answer to you question(s)? Feel free to contact us!